Report an incident

What happens next

1. A person reads it

   Not a queue, not a ticket system, not a model. This address goes to a very small number of people at Arsclepius, and right now it is monitored by the person who runs it.

2. You get a reply within 3 days

   Usually sooner. If 3 days pass and you’ve heard nothing, assume the mail went missing rather than that you were ignored, and send it again.

3. We ask what you want to happen

   The first reply is a question, not a process. Some people want something done. Some want it on record in case it’s ever needed. Some want to be left alone now that they’ve said it. All three are complete answers, and none of them starts an investigation you didn’t ask for.

4. Then we do the part that’s ours to do

   What that is depends on your answer, and on what actually happened. It is done by a person, by hand, and we tell you before we do it.

What we can actually do

Being honest about the size of this matters more than sounding capable. Arsclepius is a small platform. What it can do is limited and mostly administrative:

• End someone’s access. Suspend or remove an account, and the events, courses and listings attached to it.
• Take someone out of a room you’re going to be in. Remove a person from an event roster, or stop a booking between the two of you from going ahead.
• Tell an instructor or host something they need to know, with your consent and in the words you approve, not ours.
• Point you at people who are actually trained for this. Sometimes the most useful thing we have is a phone number that isn’t ours.

You can also block someone yourself, right now, from their profile. You don’t need our permission and you don’t need to explain it to anyone, including us.

What we don’t do

A platform is a bad judge. It has no way to hear both people properly, no training, and a strong incentive to protect itself. So we don’t pretend otherwise:

• We don’t rule on what happened between two people. Serious disputes belong with independent professionals: mediators, social workers, therapists. We are working on contracting that support properly. It isn’t in place yet, and we’d rather say so than imply a panel exists behind this page.
• We don’t publish anything. No public list, no mark on anyone’s profile, no announcement.
• We don’t contact the police for you. That’s your call to make, and yours to unmake. If you want help doing it, ask, and we’ll help.
• We don’t make you keep going. You can stop replying at any point. Silence from you is not consent to anything.

Where to get support now

We don’t have a vetted list to give you yet, and we won’t pad one out with names we haven’t checked. If you need help now, a local crisis line, a sexual assault service, or your own therapist will all reach someone faster than we can. Please go there first and write to us after, or not at all.

What happens to what you write

Your report is an email. That’s the whole system, on purpose. It is not saved into this platform: there is no incident record, nothing attached to your profile or anyone else’s, nothing that shows up in search, and no automated action taken on the strength of it.

That means the account of what happened stays yours. You keep a copy in your sent folder, and you decide who else ever sees it. It also means we can’t show you a status page, because there isn’t one to show. Storing this kind of content is the most dangerous thing a platform like ours could start doing casually, and we’d rather build it later, deliberately, with the people who do this work for a living, than have it already sitting in a database because it was convenient.

Some practical notes

• Write it however it comes out. The prompts in the email are there to make a blank page easier, not to set a standard. Skip any of them. A single sentence is a real report.
• It doesn’t have to have happened here. If it involves someone you met through Arsclepius, or happened at something you found here, we want to know, even if the platform wasn’t involved in the moment itself.
• You can write anonymously. Use any address you like. The trade-off is that we can’t come back to you with questions or tell you what happened next.
• You can report on someone else’s behalf, but say so, and say whether they know you’re writing.
• There’s no deadline. Something from two years ago is still worth sending.
• This address is only for this. Billing, account trouble and everything else goes to Robert@Arsclepius.com.

If you’re not sure yet

Not knowing whether something “counts” is the most common reason people don’t write. Send it anyway; working out whether it counts is our job, not the thing you have to finish before you’re allowed to speak.

If what you want first is language for the thing you’re trying to name, these might help: Consent, Boundaries & Rules, Repair & Accountability, Restorative Justice vs Shame & Exile, and Turning These Tools Into Weapons.